Frequently Asked Questions for All Sold Customers

After your purchase, you’ll receive an email with your download information. This email is sent manually, so please allow up to 24 hours. If you don’t see it, check your spam or promotions folder. Call or text the office if need be.

Registration links were used only in older versions of our software. Current versions register automatically.

If you are using an older version you need to update, please fill out a Support Ticket and we’ll send you information on the new version and how to move ahead. 

Yes. Each program includes built‑in onboard training videos that walk you through every tool and feature. You’ll also find additional training videos on the drop-downs for GreenScapes, Deco‑Con, and the Landscape Lighting Software.

Most customers learn everything they need from these videos.

If you still have questions, you can fill out a Support Ticket or call us, and we’ll be happy to help.

We recommend creating a simple folder structure on your computer to organize all your project images. This makes it easy to find your before‑and‑after photos and saved designs.

For step‑by‑step instructions on saving, sizing, and organizing your images, click the link below to view our Saving & Organizing Files Guide.

If you still have questions, you can call us or submit a Support Ticket, and we’ll be happy to help.

Print and read this document. 

No. The program prints the entire image. If only part of the picture is printing, you may need to update your print settings.

To fix this:

1. Go to File
2. Select Program Defaults
3. Make sure “Printing covers the entire page” is checked

You can also watch the Training Movie for a quick walkthrough.

 If you don’t see two icons on your desktop, the Lighting Effects installer may not have finished, or you may be using an older install. This is easy to fix. 

To reinstall Lighting Effects:

1. Open your C: Drive
2. Open the LSL_Movies folder
3. Scroll down and find Night_Lighting_setup.exe or Effects.exe
4. Double‑click it to install the Lighting Effects program

If the file isn’t there or the install doesn’t start, please fill out a Support Ticket, and we’ll send you the correct file and help install if needed. 

Solution 1: This usually happens when Windows display settings or multiple monitors cause the thumbnail window to open off‑screen.

To fix this:

1. Click Textures to open the library.
2. Press ALT + Spacebar, then press M (for Move).
3. Use your arrow keys to bring the thumbnail window back into view.
4. Once visible, drag it to the center of your main monitor.
5. Close the program so it saves the new window position.

If you use multiple monitors, make sure your main display is set correctly in Windows Display Settings.

Please email the office to let us know which solution works for you. 

Solution 2: The Texture Libraries in the Pattern Library command disappeared, which means they are not on the screen. It happens when the screen resolution changes or when you use two monitors. 

1. You need to reset the program presets by renaming the Greenscapes.exe and the INI file.
2. First, close the program.
3. To rename the files, go to the location of the EXE and INI file - C:\Program Files (x86) \GreenScapes \
4. There, you will see Greenscape.exe (application) & Greenscape.ini (configuration settings) need to be renamed to Greenscape1.exe & Greenscape1.ini by right-clicking the file and selecting Rename, then adding a 1 to the end of the names.
5. Then open GreenScapes, open an image, define an area, and go to the Pattern Library menu; the library should appear on the screen.
6. You may want to move the thumbnail library to a different location on the screen, so this does not happen again.

Most customers never need to create a new texture library. On some computers, Windows security settings prevent the program from creating one manually. However, the auto‑installs and downloads we provide usually work without any issues.

If you’re unable to create a new texture library, please use the workaround in the document linked below:

Click Here!

  If you can’t find the answer to your question, we’re here to help. Please fill out a Support Ticket, and we’ll respond as quickly as possible. You can also call the office if you prefer to speak with someone directly. 

Thinking about buying a new Windows computer? How do I reinstall GreenScapes?

Is your computer running slowly? Thinking about buying a new Windows computer? How do I install it on a new computer?

These are some of the most common questions we receive. Before you buy a new computer, here are a few simple steps to help keep your Windows system running smoothly.

🖥️ 1. Restart your computer regularly 

Turn your computer off at night and restart it in the morning. Think of it like cleaning off your desk — restarting clears out temporary files and resets memory so everything runs faster. 

🧹 2. Keep your computer updated

Windows updates help your system run better and prevent slowdowns. Go to Settings → Windows Update and install any available updates.

🗂️ 3. Clean up your storage

A nearly full hard drive can slow everything down. Delete old downloads, empty your Recycle Bin, and move large files (like photos and videos) to an external drive if needed.

🔌 4. Close programs you’re not using

Running too many programs at once can slow down your computer. Close browsers, email, or other software before starting your design work.

💻 5. Thinking about buying a new Windows computer?

If your computer is older or still running slowly after basic maintenance, upgrading may be the best option. We recommend:

• Windows 10 or Windows 11
• 16 GB RAM or more
• 500 GB storage or more
• A dedicated graphics card
• A mouse is a must

This gives you the best performance for all three of our programs.

🔄 6. How to reinstall our programs on a new computer

If you purchase a new computer, be sure to move the install folder we created to a USB drive or the cloud. (The file with all the download files for installation) We are going to move a copy of the folder to the C:// drive on the new computer. The instructions should be in the folder too. All you have to run is one file; it will be called the installation file.

If you still need assistance, submit a Support Ticket. Please include:

• Your name
• Your email that was used at purchase
• Which program do you own?
• Whether this is a new computer install

We’ll take care of the rest.

📞 Need help?

If you’re unsure whether your computer needs maintenance or replacement, feel free to Call Us or submit a Support Ticket. We’re happy to guide you.