Frequently Asked Questions

We ask you to fill out the Contact Us Form so we receive the information needed to help you properly — such as your company name, time zone, the program you’re interested in, and whether you use Windows or a Mac.

After you submit the form, we send a one‑time email with details about your selected program. We respect your privacy and never send spam or share your information. You can also include any questions you may have directly on the form.

Our software runs on Windows computers. Below are the recommended and minimum system requirements to ensure smooth performance. 

Recommended for Best Performance

• Windows 10 or 11
• 16 GB RAM or more
• 500 GB or more space
• Dedicated graphics card
• A mouse or a graphic tablet (required for precise editing) 

Minimum Requirements

• Windows 7, 8, 10, or 11
• 50-100 GB -10 GB is just program space
• Screen resolution 1024×768
• A mouse or graphic tablet (required) 

Michele's Tip Section

•  When purchasing a new computer, I strongly recommend choosing at least 500 GB of storage. Design software, Windows updates, and your project files can quickly use up space, and a larger drive ensures better long‑term performance 

Our programs are Windows‑based, but they can run on a Mac with the proper setup. To use GreenScapes, Deco‑Con, or our Lighting Software on a Mac, you must install Windows using a Windows‑compatible emulator such as Parallels.

Helpful Links:

• Parallels: https://www.parallels.com
• Microsoft Windows: https://www.microsoft.com/windows

We provide full support for our software on a Mac after Windows is installed. However, we do not provide support for installing Windows, Parallels, or any Mac‑related setup.

Our software requires a full version of Windows. Windows‑based tablets will work as long as they run full Windows (not Windows RT). Keep in mind that designing on a small screen can be challenging, but tablets are excellent for showing clients your final images.

iPads

iPads cannot run Windows or Mac software, so the programs cannot be installed directly on an iPad.

Remote Access Options (Optional)

If you want to view or present your work from an iPad, you can use a remote‑access app such as:

• Microsoft Remote Desktop
• TeamViewer (free for personal use)

These allow you to control your Windows computer from your iPad. Note: An internet connection is required, and performance will be slower than running the software directly on a Windows device.

The initial purchase is for the first‑named user in your company. That user may install the program on two computers, for their own use only.

Second Users (Additional People in Your Company)

Second users include partners, designers, office staff, and other team members. We offer a 50% discount for each additional user license.

Registration & Support

Our programs now use automatic registration, so manual registration is no longer required. Support is provided to the named user on the license. Licenses are not transferable. If someone leaves the company, the new user will need their own license.

Each program has its own dropdown menu with a Buy Now button. You can purchase directly from any program page.

After purchasing, you will automatically receive a detailed email with everything you need — including installation instructions, download links, and program information.

 Yes. All of our programs allow you to import your own photos of plants or any object. You can create transparency in the program or import an image that is already transparent. This feature is especially helpful for contractors who want to take something they’ve already built — such as a wall, planter, fire pit, or a completed garden — and place it in a new client’s background photo.

Imported objects can be resized, rotated, and blended into your designs just like the items included with the software.

Yes. We offer free support for all of our programs. For the fastest help:

• Visit the Customer Support FAQ (for users).
• Watch the training videos in your program drop-down list or within the programs — most questions are answered there.
• Fill out a Support Ticket, and our team will get back to you as soon as possible.

If a call is needed, we’ll schedule a time to assist you while you’re at your computer.